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ISO 10002

ISO 10002 Training

Robust Customer Complaint Management

ISO 10002 Internal Auditor Training Purpose

This intensive 2 day learning to audit complaint management and customer satisfaction with ISO 10002 Internal auditor training provides a solid foundation in all aspects of the audit process. Delegates are taken through a structured program that includes a balance of theory and practice using a combination of workshops and practical exercises enabling them to gain an understanding of the key activities for auditing and the ISO 10002.

Who should attend ISO 10002 Internal Auditor Training?

  • Those who looking for an understanding of the Standard requirement ISO 10002 and want to have basic work experience in customer service and complaints handling
  • Those responsible for performing an internal audit about Customer Satisfaction Management System in their organization

ISO 10002 Internal Auditor Training Course Structure

A series of workshops and presentations on topics including:

  • History and Background
  • Driving Force for establishing a Customer Satisfaction Management System
  • ISO 10002 requirements interpretation and exercises
  • Audits in principle and practice
  • Management Review
  • Data analysis and improvement

ISO 10002 Internal Auditor Training Benefits

  • Improve the reputation, credibility and image of the organization
  • Improve customer trust and satisfaction with your products and services
  • Improve employee satisfaction and retention through empowerment and recognition
  • Ability to assess customer complaint management system and customer satisfaction

ISO 10002 Internal Auditor Training Achievement

Upon successful completion of learning audit complaint management and customer satisfaction with ISO 10002 Internal auditor training course, a Certificate of “ISO 10002 Certified Internal Auditor Training” will be issued. 

Value added ISO 10002 Internal Auditor Training

Accelerate learning to audit complaint management and customer satisfaction with ISO 10002 Internal auditor training with the expert faculty Lead Auditors and Principal Trainers from the Industry. ISO 10002 Internal Auditor training from the “Specialist Expert” has many advantages:-

  • It will drastically change the way of thinking and basic approach towards the Management System Standards.
  • You would cherish & Benchmark our training for a very long time to come.
  • No fictitious case studies you cannot connect with.
  • Real time examples, real time scenarios you can quickly relate to.
  • Complete Focus on your systems, processes and line of businesses.
  • 100% involvement and engagement of the participants

A). Improve the profits.

B). Reduce rework, defects, customer rejections, wastage, & cost of operation

C). Enhance customer delight

D). Reduce attrition of customers and employees

E). Enhance confidence of all stakeholders

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